Dealing with Complaints
Date: 13 October 2010
Duration: Half Day
Duration: 9:30am-1:00pm
Held at: ROCC, Fairways House, Mount Pleasant Road, Southampton, SO14 0QB
Suitable for: This course is aimed at front line staff and managers
Course Aims and Objectives
By the end of the course, participants will be aware of:
- What should be treated as a complaint
- Supporting People requirements
- How effective your own service’s complaints process is
- How to respond to formal and informal complaints
Trainers for this course
Nigel Keir
Is the Training and Development Manager at ROCC. He has held training positions in the Civil Service and for the National Association of CAB. He has also managed mental community support services. Nigel holds a diploma in training management and is currently studying for an MSc in the Management of Voluntary Organisations.