Service User Empowerment
Date: 16 November 2010
Duration: One Day
Duration: 10am-4.30pm
Held at: ROCC, Fairways House, Mount Pleasant Road, Southampton, SO14 0QB
Suitable for: Anyone who has an interest in, or has responsibility for, developing service user involvement policies or strategies.
Course Aims and Objectives
Drawing on the findings from the recent ROCC research and relating it to the Supporting People QAF framework. This course will discuss:
- Consultation at different levels in an organisation
- The barriers to consultation.
- How these barriers may be overcome.
- What makes consultation easier and how it can work with different user groups.
- How you progress towards an effective, workable strategy.
Trainers for this course
Helen Brafield
Helen has worked for over 15 years in the voluntary sector, primarily in the development of innovative supported housing and related services. After gaining her MBA in 2000 she has focused her training, consultancy and research in the area of professionalising the voluntary and public sectors, and has a particular interest in ethical management practice. She runs her own business, Ethica Consultancy.